You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

We always strive to deliver the highest level of detail and achieve the best possible results. However, some buildup, staining, or wear may be permanent or may require additional time, cost, multiple cleanings, specialized treatment, or restoration to fully resolve.

For homes with heavier buildup—especially during an initial or deep cleaning—some areas may require more than one visit to fully address, as time is allocated to bring the home to a consistent, maintainable standard. Results may vary based on condition, materials, time, and the level of buildup present.

We’re always happy to help with additional requests when possible. To ensure we have adequate time scheduled, we ask that any add-on services be requested in advance.

If additional tasks are requested during your visit, they may be completed if time allows or scheduled for a future service. Additional time and charges may apply.

We understand that many clients are working from home or have varying schedules, and we’re happy to be as accommodating as possible. If there are times during your visit when certain tasks (such as vacuuming) may be disruptive, please let us know in advance.

We will do our best to adjust and complete as much of the service as possible while minimizing interruptions. However, some tasks may need to be skipped or postponed if access or noise is restricted. In these cases, the full service fee still applies, as time has been reserved specifically for your home.

For best results, we recommend allowing full access to all areas during your scheduled cleaning.

Tipping is never expected, but always appreciated as a gesture of satisfaction with your service.

If you feel your cleaning professionals have gone above and beyond, a tip is a thoughtful way to recognize their hard work. All tips go directly to the cleaning professionals who provided your service.

Kind feedback, referrals, and online reviews are also greatly appreciated and help support the continued delivery of high-quality service. Tips may be provided in cash or added to your invoice if preferred.

To maintain consistent, high-quality service, we regularly review pricing based on factors such as service frequency, home condition, time required, and overall operating costs.

Rates are typically evaluated on an annual basis and may be adjusted to reflect changes in these factors, including increased service time, evolving home conditions, or market-related cost increases.

If an adjustment is needed, you will be notified in advance and may choose to continue service or adjust your service plan accordingly.

Homes and businesses requiring additional time beyond the original estimate may be subject to earlier review and adjustment.

We are committed to delivering consistent, high-quality, professional cleaning services and want you to be satisfied with the results.

If you are not completely satisfied with your service, please contact us within 24 hours so we can review and address any concerns. We will return to re-clean any verified deficiencies within the agreed-upon scope of work at no additional charge.

Our Satisfaction Guarantee is fulfilled through the opportunity to return and address any verified deficiencies within the original scope of service and reasonable, industry-standard expectations of cleanliness.

As a service-based business, we do not offer refunds or discounts; instead, we are committed to making it right. Full payment of the original service is required prior to any return visit.

Please note the following:

• The level of detail achieved is directly related to the time allocated, the condition of the home, and the service level selected.

• Services based on a reduced time or budget are not guaranteed to achieve full-scope or maximum-detail results. For these time-based services, our guarantee applies to the professional use of the allocated time and effort, not to the completion of specific areas or overall results. If additional areas or a higher level of detail are desired, additional time or follow-up service may be scheduled for an additional cost.

• One-time, deep cleaning, and move-in/move-out services are often more intensive in nature, and when adjusted to meet a specific budget or time allowance, may not allow for completion of all tasks or areas. Selecting a reduced time or budget-based service will result in a reduced scope and level of detail.

• In these cases, we will prioritize key areas and complete as much work as possible within the allotted time; however, additional time may be required to meet higher expectations.

• Requests to extend the cleaning beyond the scheduled time or to return to complete additional work will require additional cost.

• Results may vary based on surface condition, materials, and level of buildup.

Exclusions to the Satisfaction Guarantee include, but are not limited to:

• Conditions requiring multiple cleanings, restoration, or specialized treatment

• Permanent staining, etching, or damage

• Areas that were inaccessible or not included in the original scope

• Results based on unrealistic or non-standard testing methods

For clarity, results based on friction-based testing methods—such as wiping floors with a white paper towel—are not guaranteed and are not considered a valid or realistic measure of cleanliness under cleaning service standards. Re-clean requests based solely on this type of testing or expectation will not be approved under our Satisfaction Guarantee.

If a client declines the offered re-clean, the guarantee is considered fulfilled and the service is accepted as complete. No discounts, refunds, or price adjustments will be provided.

Concerns reported after 24 hours fall outside of our guarantee window and the service will be considered accepted as complete. No re-clean, discount, or refund will be provided.

In some cases, with client approval, noted items may be addressed at the next scheduled service if applicable.

We appreciate the opportunity to correct any verified concerns and ensure our service meets your expectations.

We take great care when working in your home or business and treat your belongings with respect and attention. We appreciate the trust you place in us and strive to handle all items carefully, including electronics, fragile pieces, and personal belongings.

While every effort is made to prevent damage, accidents can occasionally occur. If an item is damaged during your service, we will notify you and follow up to determine an appropriate resolution, including repair or replacement when applicable.

To help prevent issues, we recommend that items of high monetary or sentimental value be stored securely or identified in advance as areas or items you prefer we do not clean. Please also inform us of any delicate surfaces, materials, or items that require special care so we can avoid potential damage.

We are not responsible for damage resulting from normal wear and tear, pre-existing conditions, or items that are improperly assembled, secured, or installed.

For the safety of your belongings and those providing the service, we kindly ask that cash, jewelry, and small electronics be secured prior to your cleaning.

Claims must be reported within 24 hours of service to be eligible for review.

To ensure safe, effective, and professional service, certain conditions must be met at the time of your cleaning. We reserve the right to refuse or discontinue service if these conditions are not met.

• Health & Safety:
  We are unable to perform cleaning services if someone in the household is experiencing a contagious illness. In these cases, we ask that you reschedule your appointment.

• Pest Infestations:
  If there is evidence of pest or vermin infestation, we will be unable to perform the cleaning. If an infestation is discovered upon arrival, service will be discontinued and a cancellation fee may apply. Service may resume once proper pest control measures have been completed.

• Utilities:
  The home must have functioning electricity and hot and cold running water. These are required for us to clean safely and effectively.
  If utilities are not available upon arrival, we will be unable to complete the service, and the full service fee or deposit may be forfeited, as the appointment time was reserved specifically for your home.

• Temperature & Working Conditions:
  Cleaning is a physically demanding service, and a safe indoor temperature is required. We ask that the thermostat be set between 68–72°F during your scheduled service.
  If temperatures are unsafe or extreme, we may request an adjustment or may need to reschedule the service. If a reasonable working environment cannot be achieved, the service fee may apply.

• Weather Conditions:
  The safety of those providing your service is a top priority. In the event of severe weather or anticipated severe weather, unsafe travel conditions, or local school or business closures, it may be necessary to reschedule your cleaning.

  If this occurs, we will notify you and work to reschedule your service to the nearest available date while maintaining your regular service frequency whenever possible. In these cases, no fee will apply.

• Access & Environment:
  We may be unable to perform or complete service if:

  • Access to the home is not available

  • Other workers are present without prior approval

  • Conditions in the home prevent safe or efficient cleaning

• Pets:

  Pets that exhibit aggressive behavior must be secured prior to service. If a pet poses a safety risk, we may discontinue the cleaning and the service fee may apply.

• General Safety & Respect:
  The safety and well-being of those providing your service is a top priority. We reserve the right to leave or refuse service at any time if conditions are deemed unsafe, hazardous, or if any individual feels uncomfortable, threatened, or at risk.

It is the client’s responsibility to provide a safe, respectful, and accessible environment for service.

If service cannot be completed due to any of the above conditions or client-controlled circumstances, the full service fee or deposit may be forfeited, as the appointment time was reserved exclusively for your home and cannot be reassigned on short notice.

To ensure safe, efficient, and high-quality service, certain items and tasks are not included in our standard cleaning services or may require additional time, additional cost, specialized service, or advance approval.

Specialty & High-Risk Items:

• Chandeliers or delicate light fixtures (specialized service required)

• Artwork, collectibles, irreplaceable or fragile décor requiring specialized handling

• Areas requiring the use of ladders or specialty equipment

Windows & Glass:

• Exterior window cleaning

• Opening windows or cleaning window tracks

• Interior windows that cannot be safely reached with a short step stool

Floors & Surfaces:

• Scrubbing floor grout or heavy grout restoration (specialized service)

• Removing permanent stains, etching, or damage

• Heavily soiled or neglected areas requiring restoration-level cleaning

Appliances & Furniture:

• Moving large appliances (refrigerators, ovens, washers/dryers)

• Moving heavy or bulky furniture

• We may move small, lightweight items (typically under 25 lbs) when safe to do so

• Inside of curio or china cabinets

Kitchen & Dishes:

• Washing dishes, loading/unloading dishwashers, or putting dishes away (available as an add-on service)

Clutter & Organization:

• Cleaning surfaces or areas that are heavily cluttered or inaccessible

• Organizing or decluttering beyond light tidying (available as an add-on service)

Safety & Access Limitations:

• Any areas that cannot be safely accessed

• Any conditions that may pose a risk to those providing service or the home

General Limitations:

• We do not guarantee the removal of all buildup, staining, or residue in a single visit

• Results may vary depending on age, condition, materials, and time allocated

If additional services or more detailed work is desired, we are happy to discuss options and schedule additional time or specialized services.

We understand that some clients may use a “white paper towel test” to evaluate floor cleanliness; however, this method creates unrealistic expectations—particularly for older, porous, textured, or heavily trafficked flooring and where shoes are worn indoors and pets are present in the home.

Friction-based testing methods, such as wiping floors with a white paper towel, are not a realistic nor appropriate measure of cleanliness for flooring. Floors are high-traffic surfaces that are walked on daily and are continually exposed to dirt, debris, and environmental contaminants. They are intended to be maintained for cleanliness, sanitation, and overall appearance—not to meet sterile, residue-free, or laboratory-level standards. Expectations for completely residue-free results are not consistent with normal use or standard professional cleaning practices.

As part of any of our standard cleaning services, floors are thoroughly vacuumed to remove loose debris and then mopped using professional-grade products and clean water. This process is designed to safely and effectively clean and maintain floors based on professional cleaning standards and the time and cost allocated for your service.

Many flooring types—especially those that are porous, textured, or have years of embedded dirt from daily use—can retain residue in the texture and beneath the surface. Even after thorough cleaning, most flooring will continue to release discoloration when wiped with a white paper towel.

Achieving a completely residue-free result on most floors is not realistic within any standard cleaning. It may require multiple cleanings, specialized treatment, or restoration methods, and in some cases may not be achievable due to the history, age, condition and material of the flooring.

Even with newly installed floors, maintaining a completely residue-free result would require highly controlled conditions—such as no shoes, minimal foot traffic, and no pets—which is not practical for most households.

Our services are designed to significantly improve and maintain cleanliness over time. The level of detail achieved is directly related to the time allocated, the age, history, and condition of the home, and the service level and frequency selected.

If additional or repeated mopping passes are desired, this can be scheduled with additional time and cost. Requests for this level of service must be made in advance so that adequate time can be allocated.

For one-time and deep cleaning services, floors will be thoroughly vacuumed and mopped; however, we do not guarantee a completely residue-free or “white paper towel” result. These expectations are not achievable through standard cleaning methods and may require specialized treatment or restoration.

The level of detail achieved is directly related to the cost, time allocated, the age & condition of the home, and the service level selected. Higher levels of detail require additional time and cost.

For clarity, results based on friction-based testing methods—such as wiping floors with a white paper towel—are not guaranteed and are not considered a valid or realistic measure of cleanliness under our service standards. Re-clean requests based solely on this type of testing or expectation will not be approved under our Satisfaction Guarantee.

For safety, we do not handle biological hazards (including bodily fluids, vomit, blood, feces, pet urine & waste, cat litter boxes, medical waste, or sharps). These areas will be avoided and brought to your attention.

Our office is closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We may occasionally close on additional dates with advance notice.

If your scheduled cleaning falls on a holiday, we will reach out in advance to reschedule your service to the nearest available date, and will do our best to maintain your regular service frequency. In some cases, slight schedule adjustments before or after the holiday may be recommended.

We come prepared with all equipment and professional-grade cleaning supplies required to perform your service.

To ensure safety, consistency, and quality results, we use our own supplies and equipment. If you prefer that we use specific products or tools, a signed liability waiver may be required. Please note that we cannot guarantee results or accept responsibility for products or equipment not provided by our cleaners.

For vacuuming, we prefer to use the client’s vacuum when available, as this helps reduce the transfer of dust, allergens, and debris between homes. Client-provided vacuums must be in good working condition and properly maintained, and we are not responsible for any damage or performance issues.

If a suitable vacuum is not available, we are happy to provide one; however, an additional fee may apply.

Yes, we collect the trash throughout your home and dispose of it in your exterior trash can. In addition, if you want the trash receptacle liners replaced, please let us know where those are located or leave them out for us.

Wall cleaning is not included in our standard cleaning services due to the wide variation in paint types, finishes, and surface conditions.

We are happy to provide spot cleaning or more extensive wall cleaning as an add-on service upon request; however, due to the risk of damage to certain finishes and varying results, a liability waiver may be required. Additional time and charges will apply.

Please note that wall cleaning can be time-intensive and may impact the overall scope of your service unless additional time is scheduled. Let us know in advance if this service is desired so we can plan accordingly.

Yes, blinds and shutters are included in our services; however, the level of cleaning provided depends on the type of service selected.

For routine/maintenance cleanings, blinds and shutters are typically dusted.

For deep cleanings and move-in/move-out services, blinds and shutters may be wet-wiped if disclosed, accessible, and included in the scope of work.

Heavily soiled blinds requiring detailed cleaning of individual slats, degreasing, or extensive buildup removal are considered an add-on service due to the time required, and additional time and charges will apply.

In some cases, blinds with significant buildup may be better suited for a specialized blind cleaning service. Certain types of blinds—particularly vinyl or metal mini blinds—may not be suitable for wet cleaning, as the slats can be fragile and prone to damage. In these situations, cleaning may be limited to light dusting, or replacement may be recommended.

We use care and due diligence when cleaning these items; however, we are not responsible for breakage due to normal wear and tear, age-related deterioration, or improper installation or mounting.

For safety reasons, we may decline to clean any blinds, shutters, or window treatments that appear fragile, damaged, or improperly installed. Results may vary depending on condition and level of buildup.

Due to the delicate nature of electronic devices and the variation in manufacturer cleaning recommendations, we do not clean screens on televisions, monitors, or other electronic displays.

We may lightly dust exterior surfaces of electronics; however, areas with extensive cords, connections, or sensitive equipment may be skipped to avoid potential disruption or damage.

If you prefer that certain areas—such as home offices, workstations, or specific electronics—not be cleaned, please let us know in advance so we can plan accordingly.

Since moldy shower curtains and tub mats are more effictively cleaned by placing them in the washing machine with bleach and hot water, we will leave that for you.  Other bathroom rugs and carpets will be shaken out and/or vacuumed during your service.